Return and Refund Policy for SCA Agri
Effective Date: September 22, 2026

Last Updated: September 22, 2026

Thank you for choosing SCA Agri (“we,” “our,” or “us”). We strive to ensure complete customer satisfaction with our agricultural products and services. If you are not entirely satisfied with your purchase, we are here to help.

  1. Return Eligibility
    To be eligible for a return, please ensure that:

The item was purchased within the last [7] days.The product is unused, unopened, and in the same condition that you received it.The product is in its original packaging.You have the receipt, tax invoice, or proof of purchase.
Non-Returnable Items:

Perishable agricultural products (e.g., live seeds, fresh produce, liquid fertilizers with broken seals).Custom-ordered or special-blend fertilizers/materials.Items marked as “Final Sale” or “Non-Returnable” on the product page.
2. Damaged or Defective Goods
If you receive a product that is damaged during transit or defective:

Please inspect your order upon delivery and contact us immediately (within [24 to 48 hours] of delivery).Provide photos or video proof of the damaged/defective product and the outer packaging.Upon verification, we will issue a free replacement or a full refund.
3. Return Process
To initiate a return, please follow these steps:

Contact Us: Reach out to our customer support team at [Insert Email] or [Insert Phone Number] with your order number and reason for return.Approval: Once approved, we will provide you with instructions on where and how to send your package.Ship the Item: Package the item securely to prevent damage during transit. (Unless the item arrived damaged or incorrect, the customer is responsible for shipping costs associated with returning the item).
4. Refunds
Inspection: Once we receive and inspect your returned item, we will notify you of the status of your refund.Approval: If approved, your refund will be processed back to your original payment method within [5 to 10] business days.Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged item received).
5. Order Cancellations
You can cancel an order within [X hours] of placing it, or before it has been dispatched/shipped.Once an order has been dispatched, it cannot be canceled directly; you must follow the standard return process after delivery.
6. Contact Us
If you have any questions or concerns about our Return & Refund Policy, please get in touch with us: